Shipping policy

1. Delivery Areas & Restrictions
  • Domestic Shipping: We ship to all states and territories within Australia, including residential addresses, business addresses, and PO Boxes/Parcel Lockers via Australia Post.
  • International Shipping: We currently do not ship internationally. 
2. Shipping Rates & Calculation
  • Flat Rate Shipping: Standard shipping is charged at a flat rate of $X.XX AUD, and Express shipping is available for $X.XX AUD.
  • Free Shipping: We offer free standard shipping on all domestic orders over $X.XX AUD (calculated after discounts and before shipping costs are applied).
  • Live Rates: Shipping costs are calculated at the checkout based on the total weight, dimensions, and destination of your order.
3. Processing & Delivery Timeframes
  • Dispatch Time: Orders are processed and dispatched within 1–3 business days (excluding weekends and NSW public holidays).
  • Delivery Estimates: Standard shipping typically takes 3–7 business days, while Express shipping takes 1–3 business days. Regional and remote areas may experience longer transit times.
  • Delays: Delivery timeframes are estimates provided by our courier partners and are not strictly guaranteed. Bondi Skite Co. is not liable for third-party courier delays due to peak seasons, severe weather, or unexpected disruptions.
4. Tracking & Delivery
  • Order Tracking: Once your order has been dispatched, a tracking number and link will be emailed to you.
  • Authority to Leave (ATL): By default, deliveries require a signature. If you opt for "Authority to Leave" during checkout, you assume full responsibility for the security of the package once dropped off by the courier.
5. Risk of Loss & Damaged Items
  • Transfer of Risk: Risk of loss or damage to the goods passes to you at the time the item is successfully delivered to your specified delivery address.
  • Damaged in Transit: If your item arrives damaged, you must notify us within 48 hours of delivery at BONDISKATECO EMAIL with photos of the damage and packaging. We will assess the claim and provide a replacement or refund in accordance with your rights under the Australian Consumer Law.
6. Incorrect Addresses & Unclaimed Packages
  • Customer Responsibility: It is your responsibility to ensure the shipping address provided at checkout is accurate and complete.
  • Redelivery Fees: If a package is returned to us due to an incorrect address, insufficient details, or failure to collect it from a post office collection point, a redelivery fee of $X.XX AUD will apply to resend the order.